Policies

Privacy Statement

This Privacy Statement applies to information Shield Strategic Solutions LLC (“SSS” “we,” “us,” or “our”) collects about you via the ShieldStrategicSolutions.com website (our “Website”).
For purposes of this Privacy Statement, “Business Partners” means subcontractors, vendors or other entities with whom we have ongoing business relationships to provide products, services or information. “Personal Information” means information that can identify you, such as your name, telephone number and email address.
This Privacy Statement does not apply to the websites of any of our affiliates or Business Partners; or to any other third parties, even if links to their websites are on our Website. We recommend you review the privacy statements of the other parties with whom you interact.
Information SSS Collects

When you use our Website, we may ask you to provide Personal Information when you:
• Use our Website;
• Request quotes, services, support, downloads, trials, whitepapers or information;
• Place orders for products or services or register for events or webinars;
• Participate in a survey;
• Apply for a job, submit your resume/CV or create a candidate profile;
• Register with this site;
• Ask a question or report a problem with this site; or
• Contact us for any other reason.

Personal Information we request may include your email address, name, physical address and telephone number. We may automatically collect other types of information when you visit our Website such as your network location, the Internet Protocol (IP) address of your computer, browser type and language, the Uniform Resource Locator (URL) of the website that referred you to our Website, average time spent on this site, and what sections or pages of our Website you visit.

How SSS Uses the Personal Information We Collect

SSS may use your Personal Information collected through this site to:
• Deliver the services or carry out the transactions you have requested;
• Send communications to you, such as your transaction status including order confirmation, information about new services, changes, or promotions;
• Customize, analyze and improve our Website’s content, services and layout, our products, and our marketing and promotional efforts;
• Enforce our conditions of sale, our Website terms and/or separate contracts (if applicable) with you;
• Prevent fraud and other prohibited or illegal activities;
• Protect the security or integrity of our Website, our business, or our products or services; or
• For other purposes, as disclosed to you at the point of collection or as required or permitted by law

Personal Information collected may be stored and processed in the United States or in any other country in which SSS or its corporate affiliates, subsidiaries or agents maintain facilities. By using SSS products and services (including our Website), you consent to any such secure transfer or information outside your country.

Disclosing Personal Information

We may share your Personal Information with corporate affiliates to carry out transactions you request, to make our business or that of our corporate affiliates more responsive to your needs, including so that our corporate affiliates may provide you with information about those affiliates’ products and services, or for research or analysis.  In addition, we may share Personal Information to carry out transactions you request with Business Partners that help SSS or our corporate affiliates customize, analyze and/or improve our communication or relationship with you. This may include requests relating to SSS products or services. We will only share Personal Information with Business Partners who share our commitment to protecting your Personal Information. Except as described above, we will not disclose Personal Information to third parties for their own marketing purposes unless you have provided consent.  We may aggregate or de-identify information so that it does not identify you and share that and other non-personal information with selected third parties for any purpose.

Integrity and Security

SSS employs data protection measures designed to meet applicable international cross-border data transfer requirements to protect Personal Information.

Selecting Your Communication Preferences & Accessing Your Personal Information

If you would like to stop receiving future marketing communications, or wish to review or modify your Personal Information, please contact us at 248-301-1211 or yost@shieldstrategicsolutions.com. Please allow up to 30 days for any request regarding email preferences to take effect. We will then retain your information for as long as your account is active or as needed to provide you services and as necessary to comply with our legal, regulatory or compliance obligations. Even when you opt out of receiving marketing communications, we may still communicate with you in connection with servicing your account, fulfilling your request, or administering any promotion or any program in which you have elected to participate.

No Collection of Personal Information from Children

SSS does not intend to collect personal information from children who identify themselves as being under 18 years of age. If you are under 18 years of age, please do not submit any Personal Information on this site without the express consent and participation of a parent or guardian.

Cookies and Log Files

How We Use Cookies

Our Website uses “cookies” to enable you to sign in to our services and to help personalize your online experience. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. Depending on the settings you have selected, your browser adds the text to your device as a small file.  We use cookies to store your preferences and other information on your computer in order to save you time by eliminating the need to enter the same information repeatedly. Generally, SSS may use cookies and the information they provide to: (a) personalize your online experience; (b) access your account information; (c) estimate its audience size; (d) determine the nature and extent of repeat usage; and (e) measure certain traffic patterns to understand how users’ habits are similar or different from one another so that we may improve our Website.
You have the ability to accept or decline cookies. Many web browsers automatically accept cookies by default, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of our Website and services that depend on cookies.

Analytics / Log Files

As is true of most web sites, our Website gathers certain information automatically and stores it in log files. This information includes internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We may link this automatically-collected data to Personal Information in order to personalize our communications with you.

Links to External Websites

This Privacy Statement applies only to the use and disclosure of Personal Information SSS collects online through this Website. This Website may include links to the sites of our Business Partners or to those of other third parties. SSS cannot control and is not responsible for the privacy practices of such third-party sites. SSS encourages users to be aware when they leave our Website, and to read the privacy statements of each website they visit.

Data Integrity and Access

SSS employs commercially reasonable managerial and technical measures to protect the security and integrity of Personal Information collected online at this Website. You acknowledge, however, that no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while SSS strives to protect your personal information, we cannot ensure the security of any information you transmit to or from this site.

How to Contact Us

If you would like to contact us for any reason regarding our privacy practices, please contact SSS via email at yost@shieldstrategicsolutions.com

Changes to This Privacy Statement

SSS may occasionally update this Privacy Statement. If we materially changes this Privacy Statement or how we use your Personal Information, we will revise this Privacy Statement to reflect such changes and revise this Privacy Statement’s effective date, located at the end of this section. We encourage you to periodically review this Privacy Statement.

Terms & Conditions of Use

Overview:
The following are terms of a legal agreement between you and Shield Strategic Solutions LLC. (together with its affiliates, ” SSS”) By accessing, browsing, or using this Site (this “Site”), you acknowledge that you have read, understood, and agree to be bound by these terms (as amended, modified and/or supplemented from time to time, these “Terms”). If you do not agree to these terms, please do not use this Site. SSS may, without notice to you, at any time revise these Terms and any other information contained in this Site by updating this posting. SSS may also make improvements or changes in the products, services, or programs described in this Site at any time without notice.

General Permissions to User and Access and Use Limitations

The following are terms of a legal agreement between you and Shield Strategic Solutions LLC (together with its affiliates, ” SSS”) By accessing, browsing, or using this Site (this “Site”), you acknowledge that you have read, understood, and agree to be bound by these terms (as amended, modified and/or supplemented from time to time, these “Terms”). If you do not agree to these terms, please do not use this Site. SSS may, without notice to you, at any time revise these Terms and any other information contained in this Site by updating this posting. SSS may also make improvements or changes in the products, services, or programs described in this Site at any time without notice.
You agree to use the Site only for purposes that are permitted by (a) the Terms and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions (including any laws regarding the export of data or software to and from the United States or other relevant countries).  Your failure to comply with the terms, conditions, and notices on this Site will result in automatic termination of any rights granted to you, without prior notice, and you must immediately destroy all copies of downloaded materials in your possession or control. Except for the limited permission expressly set forth in the preceding paragraphs, SSS does not grant you any express or implied rights or licenses under any patents, trademarks, copyrights, or other proprietary or intellectual property rights.
You agree not to access (or attempt to access):
1. any of the servers and/or networks which are connected to the Site (or conduct any IP scan or port scan thereof) or
2. the Site by any means other than through the interface that is provided by SSS, unless you have been specifically allowed to do so in a separate written agreement with SSS. You specifically agree not to access (or attempt to access) any of the Site through any automated means (including use of scripts or web crawlers).
You agree that you will not engage in any activity that interferes with or disrupts the Site (or the servers and networks which are connected to the Site). Furthermore, you may not (and you may not permit anyone else to) copy, modify, create a derivative work of, reverse engineer, decompile or otherwise attempt to extract the source code of the Site or any underlying software or any part authorized in writing that you may do so by SSS. You may not mirror any of the content from this Site on another Web site or in any other media.
Images published on this website including infographics, diagrams, illustrations, and photographs, but not including trademarks or logos are published under Creative Commons Attribution. All images are protected by copyright. Any use of infographics, diagrams, illustrations and photographs (except trademarks, or logos) other than as authorized under this license or copyright law is prohibited.

Proprietary rights

You acknowledge and agree that SSS own all legal right, title and interest in and to the Site, including any intellectual property rights which subsist in the Site (whether those rights happen to be registered or not, and wherever in the world those rights may exist). Unless agreed upon in writing with SSS, nothing in the Terms gives you a right to use any of SSS’s trade names, trademarks, service marks, logos, domain names, and other distinctive brand features.

Certain Disclaimers

Information on this Site is not promised or guaranteed to be correct, current, or complete, and this Site may contain technical inaccuracies or typographical errors. SSS assumes no responsibility (and expressly disclaims responsibility) for updating this Site to keep information current or to ensure the accuracy or completeness of any posted information. Accordingly, you should confirm the accuracy and completeness of all posted information before making any decision related to any services, products, or other matters described in this Site.
SSS WARRANTS THAT: (I) ITS PERSONNEL ARE ADEQUATELY TRAINED AND COMPETENT TO PERFORM LISTED SERVICES, AND (II) THE SERVICES SHALL BE PERFORMED IN A PROFESSIONAL MANNER IN ACCORDANCE WITH ANY APPLICABLE SERVICE ORDER AND MASTER SERVICES AGREEMENT THAT MAY BE EXECUTED. EXCEPT AS EXPRESSLY STATED SSS (INCLUDING ITS AFFILIATES, SUBCONTRACTORS AND AGENTS) AND EACH OF THEIR RESPECTIVE EMPLOYEES, DIRECTORS AND OFFICERS (COLLECTIVELY, “SSS”) MAKES NO EXPRESS OR IMPLIED WARRANTIES WITH RESPECT TO ANY OF THE PRODUCTS, SERVICES OR CUSTOMER REPORTS, INCLUDING BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE, SUITABILITY OR NON-INFRINGEMENT, OR ANY WARRANTY RELATING TO THIRD-PARTY PURCHASES.
SSS provides no assurances that any reported problems will be resolved by SSS, even if SSS elects to provide information with the goal of addressing a problem.

Passwords

You agree and understand that you are responsible for maintaining the confidentiality of any passwords associated with any account established to access the certain portions of the Site. Accordingly, you agree that you will be solely responsible to SSS for all activities that occur under your account. If you become aware of any unauthorized use of your password or of your account, you agree to notify SSS immediately.

Confidential information

You further acknowledge that the Site may contain information which is designated confidential by SSS and that you shall not disclose such information without SSS’s prior written consent. SSS does not want to receive confidential or proprietary information from you through our Site. Please note that any information or material sent to SSS will be deemed NOT to be confidential, unless otherwise stated by SSS. By sending SSS any information or material, you grant SSS an unrestricted, irrevocable license to copy, reproduce, publish, upload, post, transmit, distribute, publicly display, perform, modify, create derivative works from, and otherwise freely use, those materials or information. You also agree that SSS is free to use any ideas, concepts, know-how, or techniques that you send us for any purpose. However, we will not release your name or otherwise publicize the fact that you submitted materials or other information to us unless: (a) we obtain your permission to use your name; or (b) we first notify you that the materials or other information you submit to a particular part of this Site will be published or otherwise used with your name on it; or (c) we are required to do so by law. Personally-identifiable information that you submit to SSS for the purpose of receiving products or services will be handled in accordance with our privacy policies.

Business relationships

This Site may provide links or references to non-SSS Web sites and resources. SSS may have no control over any web sites or resources which are provided by companies or persons other than SSS. We make no representations, warranties, or other commitments whatsoever about any non- SSS Web sites or third-party resources that may be referenced, accessible from, or linked to any SSS site. A link to a non- SSS Web site does not mean that SSS endorses the content or use of such Web site or its owner. In addition, SSS is not a party to or responsible for any transactions you may enter into with third parties, even if you learn of such parties (or use a link to such parties) from a SSS site. Accordingly, you acknowledge and agree that SSS is not responsible for the availability of such external sites or resources, and is not responsible or liable for any content, services, products, or other materials on or available from those sites or resources.
When you access a non- SSS Web site, even one that may contain the SSS-logo, please understand that it is independent from SSS, and that SSS does not control the content on that Web site. You acknowledge and agree that SSS is not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such web sites or resources.
Furthermore, it is up to you to take precautions to protect yourself from viruses, worms, Trojan horses, and other potentially destructive programs, and to protect your information as you deem appropriate.

Linking to this Site

All links to this Site and the pages that are activated by the link may not: (a) create frames around any page on this Site or use other techniques that alter in any way the visual presentation or appearance of any content within this Site; (b) misrepresent your relationship with SSS; (c) imply that SSS approves or endorses you, your Web site, or your service or product offerings; and (d) present false or misleading impressions about SSS or otherwise damage the goodwill associated with the SSS name or trademarks. As a further condition to being permitted to link to this Site, you agree that SSS may at any time, in its sole discretion, terminate permission to link to this Site. In such event, you agree to immediately remove all links to this Site and to cease using any SSS trademark.

DISCLAIMER OF WARRANTY

USE OF THIS SITE IS AT YOUR SOLE RISK. THIS SITE AND ALL MATERIALS, INFORMATION, PRODUCTS, SOFTWARE, PROGRAMS, AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”. WITH NO WARRANTIES OR GUARANTEES WHATSOEVER. SSS EXPRESSLY DISCLAIMS TO THE FULLEST EXTENT PERMITTED BY LAW ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, GUARANTEES, OR REPRESENTATIONS, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY AND INTELLECTUAL PROPERTY RIGHTS. SECUREWORKS MAKES NO WARRANTY OR GUARANTEE THAT THIS WEB SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
WITHOUT LIMITATION OF THE FOREGOING, SSS AND ITS LICENSORS DO NOT REPRESENT OR WARRANT TO YOU THAT:
(A) YOUR USE OF THE SITE WILL MEET YOUR REQUIREMENTS,
(B) YOUR USE OF THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR,
(C) ANY INFORMATION OBTAINED BY YOU AS A RESULT OF YOUR USE OF THE SITE WILL BE ACCURATE OR RELIABLE, AND
(D) THAT DEFECTS IN THE OPERATION OR FUNCTIONALITY OF ANYPART OF THE SITE WILL BE CORRECTED.
ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SITE IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.  NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM SSS OR FROM THE SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS. SSS FURTHER EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
LIMITATION OF LIABILITY

SUBJECT TO THE LAST PARAGRAPH OF THIS SECTION, YOU EXPRESSLY UNDERSTAND AND AGREE THAT SSS AND ITS LICENSORS SHALL NOT BE LIABLE TO YOU FOR:
(A) ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES WHICH MAY BE INCURRED BY YOU ARISING OUT OF OR IN CONNETION WITH THIS SITE OR ANY RESOURCE LINKED TO, REFERENCED, OR ACCESSED THROUGH THIS SITE, OR FOR THE USE OR DOWNLOADING OF, OR ACCESS TO, ANY MATERIALS, INFORMATION, PRODUCTS, OR SERVICES, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY. THIS SHALL INCLUDE, BUT NOT BE LIMITED TO, ANY LOSS OF PROFIT (WHETHER INCURRED DIRECTLY OR INDIRECTLY), ANY LOSS OF GOODWILL OR BUSINESS REPUTATION, ANY LOSS OF DATA SUFFERED, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SITE, OR OTHER INTANGIBLE LOSS;
(B) ANY LOSS OR DAMAGE WHICH MAY BE INCURRED BY YOU, INCLUDING BUT NOT LIMITED TO LOSS OR DAMAGE AS A RESULT OF:
(I) ANY RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF ANY ADVERTISING, OR AS A RESULT OF ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY ADVERTISER OR SPONSOR WHOSE ADVERTISING APPEARS ON THE SITE;
(II) ANY CHANGES WHICH SSS MAY MAKE TO THE SITE, OR FOR ANY PERMANENT OR TEMPORARY CESSATION IN THE PROVISION OF THE SITE (OR ANY FEATURES WITHIN THE SITE);
(III) THE DELETION OF, CORRUPTION OF, OR FAILURE TO STORE, ANY CONTENT AND OTHER COMMUNICATIONS DATA MAINTAINED OR TRANSMITTED BY OR THROUGH YOUR USE OF THE SITE; OR
(IV) YOUR FAILURE TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS SECURE AND CONFIDENTIAL.
THE LIMITATIONS ON SSS’s LIABILITY TO YOU IN THIS SECTION ABOVE SHALL APPLY WHETHER OR NOT YOU HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING.
NOTHING IN THESE TERMS, INCLUDING THIS AND THE PRECEDING SECTION, SHALL EXCLUDE OR LIMIT SSS’s WARRANTY OR LIABILITY FOR LOSSES WHICH MAY NOT BE LAWFULLY EXCLUDED OR LIMITED BY APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR LOSS OR DAMAGE CAUSED BY NEGLIGENCE, BREACH OF CONTRACT OR BREACH OF IMPLIED TERMS, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, ONLY THE LIMITATIONS WHICH ARE LAWFUL IN YOUR JURISDICTION WILL APPLY TO YOU AND OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
You agree that you are solely responsible for (and that SSS has no responsibility to you or to any third party for) any breach of your obligations under the Terms and for the consequences (including any loss or damage which SSS may suffer) of any such breach. Additional or different terms, conditions, and notices may apply to specific materials, information, products, software, and services offered through this Site. In the event of any conflict, such additional or different terms, conditions, and notices will prevail over these Terms of Use. Please see the applicable agreement or notice.

Compliance Issues

In using this Site, you agree to comply with all applicable laws and regulations, including export and re-export control laws and regulations. Information SSS publishes on the World Wide Web may contain references or cross references to SSS products, programs and services that are not announced or available in your country. Such references do not imply that SSS intends to announce or make available such products, programs, or services in your country.

Forward-looking and cautionary statements

The information in this Site may contain forward-looking statements. Statements that do not describe historical or current facts, including statements about our beliefs and expectations, are forward-looking statements. These statements are based on current beliefs and expectations of our management and are subject to significant risks and uncertainties. Actual results may differ materially. Any such statements speak as of today, and we are not assuming any obligation to update any forward-looking statements in the future.

Miscellaneous

You agree that if SSS does not exercise or enforce any legal right or remedy which is contained in the Terms (or which SSS has the benefit of under any applicable law), this will not be taken to be a formal waiver of SSS’s rights and that those rights or remedies will still be available to SSS. If any court of law, having the jurisdiction to decide on this matter, rules that any provision of these Terms is invalid, then that provision will be removed from the Terms without affecting the rest of the Terms. The remaining provisions of the Terms will continue to be valid and enforceable. You acknowledge and agree that each member of the SSS group of companies shall be third party beneficiaries to the Terms and that such other companies shall be entitled to directly enforce, and rely upon, any provision of the Terms which confers a benefit on (or rights in favor of) them. Other than this, no other person or company shall be third party beneficiaries to the Terms. The Terms, and your relationship with SSS under the Terms, shall be governed by the laws of the State of Michigan without regard to its conflict of laws provisions. You and SSS agree to submit to the exclusive jurisdiction of the courts located within the county of Oakland, Michigan to resolve any legal matter arising from the Terms. Notwithstanding this, you agree that SSS shall still be allowed to apply for injunctive remedies (or an equivalent type of urgent legal relief) in any jurisdiction.

Copyright Policy/Digital Millennium Copyright Act

You may not post, modify, distribute, or reproduce in any way copyrighted or other proprietary materials without obtaining the prior written consent of the copyright owner of such materials. SSS may terminate an account, deny access to a site or service, or terminate any user who is alleged to have infringed the copyright or proprietary rights of another.
Without limiting the foregoing, if you believe that your copyright or other rights have been infringed, please provide our Designated Agent written notice with the following information:
• An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other interest
• A description of the copyrighted work or other work that you claim has been infringed
• A description of where the material that you claim is infringing is located on our sites, networks or other repositories
• Your address, telephone number, and email address
• A written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law
• A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf
Our Designated Agent for notice of claims of copyright infringement can be reached as follows:
Phone: 248-301-1211
E-Mail: yost@shieldstrategicsolutions.com
If the disputed materials were posted by a third party identifiable through reasonable efforts, we will provide reasonable notice to the third party of the charge. If the third party responds with a valid counter-notification, we will provide you with a copy so that you may take any other steps you may consider appropriate.

Retainer policy

SSS accepts cases on a retained basis only. Hours and expenses are charged off against the retainer. When the retainer is exhausted, we reserve the right to request additional funds prior to additional work. All charges must be paid in full before any reports will be released.

Payment policy

Payment may be by cash, check, credit card or debit card. We accept all wired funds through your bank and funds wired through Western Union, including Western Union credit card and ATM payments.

Engagement policy

All clients may be required to return a signed a letter of engagement, contract or scope of work proposal.

Stop Work policy

SSS reserves the right to stop work on any investigation at any time — at our sole discretion. We will discontinue work if we believe it may be used in any illegal or harmful activity. We may discontinue work if any promised payment is not made in a timely manner, or if the parameters of the assignment are not as described by the client, or if the client has misrepresented to us any material fact concerning the assignment. Any of the these assessments will be made at our sole discretion. You will be responsible for all charges up until the work stoppage. Any prepaid unused funds will be returned within 5 days of a work stoppage initiated by SSS if the payment of funds has been confirmed otherwise refund will be within 5 days of confirmation of payments. Refunds will be by check or credit to your credit card account, depending on how you initially paid.

Missing persons policy

SSS, will not provide information that could result in harm or confrontation, such as current location of an offending party. In people locate cases such as “lost loves” and adoption cases, Shield Strategic Solutions LLC, reserves the right to contact the person located and allow them the right to refuse contact.  Should contact be refused, Client acknowledges that this contract has been fulfilled and payment due. Sensitive personal information such as Social Security Numbers will be maintained in Shield Strategic Solutions, LLC’s files and supplied on an “as needed” basis.

Completion of assignment

Within fifteen (15) days of the completion of the assignment, SSS will provide a detailed work log and invoice showing all work done, charges and expenses. Any retainer credit balance will be refunded/mailed at that time by company check.